Delete your Order11 account
App: Order11 (com.order11.app)
You can delete your account yourself, from inside the app. It happens immediately — there is no waiting period and no queue.
In the app
- Open Order11 and go to Profile.
- Scroll to the bottom and tap Delete account.
- Confirm twice. Your account is gone and you are signed out.
By email
If you can no longer sign in — you lost the phone number, say — write to order11india@gmail.com with the subject "Delete my Order11 account" and the phone number you signed in with, including the country code (for example +91 98765 43210). We do it within seven days and reply to confirm.
What is deleted
- Your profile — your name and phone number.
- Every saved delivery address, with its map point and place label.
- Your notification tokens, so no device receives anything again.
- Your sign-in itself. The phone number stops belonging to any account; signing in with it later creates a completely new one, with nothing carried over.
What is kept, and why
The bills for orders that were already delivered are kept — but with you taken out of them.
Every order you placed was a sale by an independent shop, and that shop has to keep its own sales records under Indian tax law. Those records are numbered in an unbroken sequence, so removing one leaves a gap the shopkeeper cannot account for. Deleting the bill would not erase a fact about you; it would destroy a shopkeeper's books.
So instead we erase you from them. On each past order and bill:
- Your name is replaced with a note that it was removed at your request.
- Your street address, landmark and map coordinates are deleted. Only the town and PIN code remain — enough to count orders by town, not enough to find a house.
- The items, amounts, date and shop stay as they were. That is the sale, and it is the shop's record, not yours.
What is left cannot be traced back to you: the account it points at no longer exists, and nothing anywhere maps it to a name or a phone number.
Orders in progress
If you delete your account while an order is on its way, the shop still has to deliver it. Deleting does not cancel a live order — cancel it first if that is what you want.
Shop and staff accounts
A shopkeeper's account is tied to a shop with live orders and a bill sequence, so it cannot be closed from the app. Write to order11india@gmail.com and we will close it properly.
See also the Privacy Policy for everything we hold and why.